A Study on Sales Agent using Case - Based Reasoning for Electronic Commerce


The Transactions of the Korea Information Processing Society (1994 ~ 2000), Vol. 7, No. 5, pp. 1649-1656, May. 2000
10.3745/KIPSTE.2000.7.5.1649,   PDF Download:

Abstract

In this paper, We describe a design of sales agent for support for negotiation during sales support on the Internet within Case-Based Reasoning (CBR) solutions. First, We propose an multi-agent system which can effectively search complex product on the WWW. And we represent databases and case-bases and propose a CBR cycle for sales agent. We then implement some of them in a prototype for a sales agent and a case study is shown where preliminary approaches are used to negotiate with a customer about his demands and available products in a CBR-based Electronic Commerce solution.


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Cite this article
[IEEE Style]
B. G. Sung, S. H. Kim, D. W. Park, "A Study on Sales Agent using Case - Based Reasoning for Electronic Commerce," The Transactions of the Korea Information Processing Society (1994 ~ 2000), vol. 7, no. 5, pp. 1649-1656, 2000. DOI: 10.3745/KIPSTE.2000.7.5.1649.

[ACM Style]
Baek Gyoon Sung, Sang Hee Kim, and Duk Won Park. 2000. A Study on Sales Agent using Case - Based Reasoning for Electronic Commerce. The Transactions of the Korea Information Processing Society (1994 ~ 2000), 7, 5, (2000), 1649-1656. DOI: 10.3745/KIPSTE.2000.7.5.1649.