A Study on the Influence of Quality Factors on User Satisfaction in Government Remote Service (GVPN): Focused on Users of Government Department


KIPS Transactions on Computer and Communication Systems, Vol. 10, No. 1, pp. 15-28, Jan. 2021
https://doi.org/10.3745/KTCCS.2021.10.1.15,   PDF Download:
Keywords: Remote Work, GVPN(Government Virtual Private Network), Quality factor, user satisfaction, Information System Success Model, Technical Acceptance Model
Abstract

As the social distance has been strengthened by the COVID-19 Pandemics, telecommuting has spread, and government agencies have also begun telecommuting since March and are still maintaining a certain level. The Government's remote work service, Government Virtual Private Network (GVPN), which is essential to telecommuting of government agencies, is expected to cause a number of problems with the rapid increase in users in a short period of time. Therefore, a survey and statistical analysis were conducted to analyze the impact of the quality factors of GVPN on the users' satisfaction to the public officials of the government departments who are directly using it, and based on these results, we intend to derive the implications necessary for the improvement of GVPN for remote work in preparation for the full-fledged spread of the non-contact era


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Cite this article
[IEEE Style]
W. S. Lee, S. Jang, Y. Kim, Y. Shin, "A Study on the Influence of Quality Factors on User Satisfaction in Government Remote Service (GVPN): Focused on Users of Government Department," KIPS Transactions on Computer and Communication Systems, vol. 10, no. 1, pp. 15-28, 2021. DOI: https://doi.org/10.3745/KTCCS.2021.10.1.15.

[ACM Style]
Won Suk Lee, Sang-hyun Jang, Yeongdae Kim, and Yongtae Shin. 2021. A Study on the Influence of Quality Factors on User Satisfaction in Government Remote Service (GVPN): Focused on Users of Government Department. KIPS Transactions on Computer and Communication Systems, 10, 1, (2021), 15-28. DOI: https://doi.org/10.3745/KTCCS.2021.10.1.15.