Sang Hyoun Lee , Chul Min Kim , Byung Ki Kim

The KIPS Transactions:PartD, Vol. 12, No. 6, pp. 869-874, Dec. 2005
10.3745/KIPSTD.2005.12.6.869,   PDF Download:

Abstract

In the recent years there has been an increase of service competition in the activity of product selling, especially in the extension of warranty coverage and quality. The variables in connection with the service competition are not crisp, and required the expertise of the production line. It thus becomes all the more necessary to use subtler tools as decision supports. These problems are typical not only of product companies but also of financial organizations, credit institutions, insurance, which need predictions of credibility for firms or persons in which they have any kind of interest. A suitable approach for minimizing the risk is to use a knowledge-based system. Most often expert systems are not standalone programs, but are embedded into a larger application. The aim of this paper is to discuss an approach for developing an embedded fuzzy expert system with respect to the product selling policy, especially to present the decision system of automobile selling activity around the extension of warranty coverage and quality. We use the MATLAB tools which integrates computation, visualization, and programming in an easy-to-use environment where problems and solutions are expressed in familiar mathematical notation. Also, we present the API functions embedding into the existing application.

Statistics
Cite this article